Product Design · Identity · Mobile App
A secure, universal identity verification platform designed to give users control, transparency, and trust across digital and physical environments.
Introduction
Nox+ is a streamlined, secure access solution designed to simplify identity verification and authentication globally. The platform balances robust security with an intuitive, user-friendly interface, enabling seamless and trustworthy access management across applications.
As a project at the University of Washington, I led design and research efforts, collaborating closely with researchers and other designers to identify usability gaps, optimize workflows, and deliver an accessible, secure user experience. The concepts I explored in this project were later adapted in similar form by Apple.
Problem Identification
She's a graduate student verifying her identity for yet another university system. Before uploading her documents, she hesitates — unsure where her data will go or who can access it.
"I've uploaded my passport to so many different portals. I never know who actually sees it or how it's stored. Every new system feels like a privacy risk."
For students like Pam, identity verification is fragmented and unclear. Multiple logins, inconsistent requirements, and vague privacy policies create stress and erode trust. Without transparency and strong security signals, users feel exposed rather than protected.
Students struggle with inefficient identity verification processes and ongoing privacy concerns. Navigating multiple platforms often requires repeatedly submitting sensitive personal information, leading to frustration, wasted time, and increased anxiety about data security.
To address these challenges, there is a need for a unified identity verification system that simplifies authentication while prioritizing privacy and trust — providing secure, streamlined verification with both digital and physical options.
User Research
I designed a 21-question survey to understand how students manage identity verification — which documents they use, where they store them, what challenges they face, and their confidence in data security.
Key Insights
After conducting the survey, 4 semi-structured interviews, and 2 contextual inquiries, two core insights shaped my entire design direction.
Design Process
I started transforming concepts into tangible ideas — exploring features, refining layouts, and iterating through sketches. I designed a detailed sketch to explore features and layout before moving into mid-fidelity wireframes.
I built mid-fidelity Figma wireframes to validate early navigation, test safe presentation of sensitive data, and explore flows for document renewal, history logs, and one-time PIN verification.
Solution
Nox+ is a digital identity management app that streamlines personal verification — giving users control, transparency, and security over their information. The platform integrates a physical proof card with the Nox+ mobile app, enabling secure identity verification across both offline and digital environments.
Interactive Prototype
A walkthrough of the Figma prototype demonstrating the complete user flow — from onboarding and biometric setup through document management and identity verification.
Prototype Walkthrough
Detailed Screens
Each screen was carefully documented with design rationale — explaining the purpose of every element, interaction pattern, and information hierarchy decision.
Reflection
Leading Nox+ was an incredibly rewarding experience, and I'm proud of how the app came together from concept to prototype. I learned the importance of continuous iteration based on user feedback and how even small design decisions can impact trust, clarity, and usability.
I had the opportunity to demo Nox+ at the User Centered Design Showcase at UW, and in November, Apple released a digital ID passport — a development closely aligned with my concept, reinforcing the real-world relevance of the research direction I led.
Given more time, I would dedicate additional cycles to refining functionality, integrating features into an existing platform, and conducting broader user testing across different demographic groups beyond college students.
Shoutout to my amazing team — it was super fun to lead this project and bring these ideas to life!